Delivery, Returns & Cancellations Policy

DELIVERY

We deliver to UK mainland and Isle of Wight only. All deliveries at £6.00. Recorded Delivery will be made by Royal Mail on a 1st Class signed for basis. Orders are normally dispatched within 24 hours from an order being placed, except at weekends and Mondays when they are dispatched on the following Tuesday.

RETURNS

We hope that you are delighted with your online mail order purchase from us. However, if you need to make a return for any reason we will be happy to help.

You can return goods you have ordered from us if the item is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979.

Goods must be returned within 14 days (from receipt of goods) in their original condition.

Before returning your items to us, please check:

The item(s) for return is unworn, in re-saleable condition, complete with all swing tags & any original packaging.

Contact for online return issues: theitaliantouchiow@gmail.com

How To Return Your Item(s)

Please email us with your order number and reasons for returning and we will send you a label and document to be enclosed in your parcel.

We do not cover the cost of returns postage to us. We recommend using a tracked service to ensure it arrives safely with us.

Please post returns to:

Italian Touch
High Street
Wootton Bridge
Isle of Wight
PO33 4PL

We recommend that you insure the parcel to the value of the item’s you’re returning. We also recommend that you use a recorded delivery so that you can track your parcel online.